Last Updated: 23/12/2025

1. Introduction

Welcome to Core Psychotherapy and Counselling York. This Privacy Policy describes how we handle your personal information when you visit our website. We are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner in accordance with UK data protection laws (UK GDPR).

2. Who We Are

• Website Address: https://corepsychotherapyandcounsellingyork.co.uk/
• Contact Email: sally@corepsychotherapyandcounsellingyork.co.uk

3. What Personal Data We Collect

We collect very limited information from visitors to this website.

A. Information You Voluntarily Provide We only collect personal information that you voluntarily choose to provide to us, for example, when you fill out a contact form or email us directly. This usually includes:

• Name
• Email address
• Phone number
• Any details included in your message

B. Server Logs and IP Addresses We value your privacy. Unlike many websites, our web server does not keep logs of visitor IP addresses or browsing history. You can browse our site without your activity being recorded by our server.

4. How We Use Your Data

We use the personal information you provide solely for the following purposes:

• To respond to your enquiries: We use your contact details to reply to your messages and answer questions about our counselling services.
• To arrange appointments: If you decide to proceed with therapy, we use this data to schedule sessions.

5. Future Use of Anonymised Analytics

Currently, we do not use third-party analytics tools (like Google Analytics) to track website visitors.

However, we reserve the right to implement anonymised analytics in the future to help us understand how our website is used (e.g., which pages are most popular). If we do this:

• The data collected will be strictly anonymised and aggregated.
• It will not personally identify you or link back to your IP address.
• We will update this policy to reflect any changes before such tools are active.

6. Data Security and Confidentiality

As a psychotherapy and counselling service, confidentiality is paramount.

• Your data is stored securely and accessed only by the Data Controller.
• We never sell, trade, or rent your personal identification information to others.
• We will not share your information with third parties unless required by law or with your explicit consent (e.g., in a medical emergency).

7. Your Rights

Under the UK GDPR, you have the right to:

• Access: Request a copy of the personal data we hold about you.
• Rectify: Request that we correct any inaccuracies in your data.
• Erasure: Request that we delete your personal data (“Right to be forgotten”), subject to any legal requirements we have to keep clinical records.

To exercise any of these rights, please contact us at sally@corepsychotherapyandcounsellingyork.co.uk.

8. Third-Party Links

Our website may contain links to other websites. Please be aware that we are not responsible for the content or privacy practices of those other sites.